Posts Tagged ‘friends’
Are Your Blog Readers Your Customers?
“The customer is always right.”
It’s a business cliche that has been around for ages. While it’s debatable whether the accuracy of this exact statement is true, it definitely highlights an omnipresent point that cannot be refuted. Your customers are your business. Without them, you’d be out of business.
It’s a no-brainer that any business or anyone involved with making money should treat their customers like gold. They’re the ones paying your bills, feeding your family and hopefully, maintaining your comfortable lifestyle. There’s no question it’s important to care for them, nurture them, provide support, foster a relationship, communicate and establish a continued positive environment for them to purchase in the future. I think we all understand this… but this begs the question, just who exactly are your customers?
To get clarification and answer this simple question, I did a quick search on Google for the definition of the word “customer”. Here is just a sample of the results:
Customer – a person who buys.
Customer – one that purchases a commodity or service.
Customer – a person who purchases goods or services from another.
Customer – one that buys goods or services.
Customer – one who purchases or receives a product or service from a business or merchant.
What is the one thing all these definitions have in common? A customer is one that buys something. If you even want to broaden the scope a bit more: a customer is someone in which a business makes money from in a transaction.
Your blog readers are NOT your customers.
Sure, maybe some of them are. Maybe some will turn into customers. Maybe some never will. But just because someone is reading your blog, it doesn’t automatically make them a customer.
It also really depends on your business model. Are you even selling any product or service? If so, are the bulk of your blog readers part of the target market and demographic you’re even selling to? If you have nothing available to purchase, then how could anyone you encounter even be considered a customer?
Your peers are NOT your customers.
Sure, maybe one or two may buy something from you – that is, if it fits a very important need for them and you’re an expert on the subject. Otherwise, they will most probably never purchase anything and make you any money directly.
Peers are business associates. Peers will likely visit your blog quite often. They’re great to have as a resource for help, support and future business opportunities. It’s definitely a good idea to foster a good relationship with them, but when it all boils down – they’re not your customers.
Your friends, followers and fans are NOT your customers.
Sure, many of them can be. It’s quite possible a whole bunch may have bought something from you or will in the future. But out of the hundreds, thousands or even more “followers” you have (many of which are faceless names, non-engaging types or downright spam automatons) – what percentage of them are truly buyers?
Platforms like Twitter and Facebook are an absolute must for any business to get the pulse of the market. There’s a definite benefit in engaging with the community centered around your niche, but it is just that: a social network. It’s not necessarily your consumer base. Just because someone retweeted you, @replied, posted on your wall or gave you a “poke” – that doesn’t automatically make them a customer.
Pay attention to everyone, but focus more on your customers.
Everyone repeat these three words with me. This. Is. Business.
If you’re looking to make money online through your blog, it’s imperative that you really grasp this concept well. You’re creating and maintaining a business. You want to make money. There’s nothing evil about this! It’s just cold hard facts. Everything you do should lead towards to your ultimate goals. Prioritize accordingly.
Should you try to reply to e-mails in a timely manner regardless of who it’s from? Sure.
Should you make it a point to thank those who help promote your business? Absolutely.
Should you encourage discussion within your community and on your blog? Of course.
But when it comes down to business, real dollars and tangible, sellable assets… the actual customers, whoever and wherever they happen to be, should always be at the forefront of your attention. No questions asked.
Not readers. Not peers. Not followers. Not fans. But customers.
Repeat those three words again. This. Is. Business.
Maybe after hearing the cliche of “the customer is always right” being used time and time again, we should update it to a more accurate 2010 version: the customer is always first.
The Power of Hanging Out
Hanging Out: to socialize with your friends, whether it is of your choosing or not; most of the time the term is used to refer to a type of fun.
After the initial allure wears off, we all come to the realization that it is indeed hard work to succeed as a blogger. We start focusing more on serious business-building efforts, putting in long hours to create helpful content that inspires others to seek us out.
Our to-do list keeps growing exponentially as more ideas pour out from our minds. We attack each task with a sharp knife, inching closer to what we perceive as the holy grail.
Getting our hands dirty, we promote our work hardcore using tools to spread the word and position ourselves in a market. Never passing up a networking opportunity, we vigorously attempt to connect with anyone that takes a glance at us and rush to influencers at the slightest chance to get our names in front of their eyes.
In the process, are we missing out on opportunities simply because we’re too focused on the work at hand?
Relax. Loosen up. Take a break. Open your Twitter client. Spend some time on Facebook or Linkedin. See what others are doing. Not even when it comes to business, but as real people with real lives. Talk. Interact. Joke around. This is what truly bonds people together and helps build relationships. Not talking ’shop’. Not incessant self-promotion. Not the bottom line.
You can very well make the same impact on someone simply by sharing a common interest outside of business. You can get your “big break” simply stemming from being the person who’s enjoyable to ‘chill’ with.
In a world where so many people can be connected to one another easily, the ability to network has never been more important than it is right now. How are you taking advantage of the opportunity to make an impact? Simply using the tools for work, work, work like most are? Or can you make yourself stand out more by connecting with others as real people?
Put away the business proposal. I’m not interested.
Put away your latest published book. I’m not interested.
Put away everything. Let’s just hang out. Who’s with me?



Defining Status of Targets In Your Blog Editorials: A Case Study of Allyn Hane
December 29th, 2009 | Posted in Uncategorized | By Jordan Cooper | View Comments
I just recently came across Blogger Illustrated run by “Master Of My Own Domain” video blogger Allyn Hane. Tying into the subject I discussed in an earlier post about feuds and personal attacks, his most recent video When A-List Turns To A-Hole addresses the issue of blog commenting and regular interaction with readers – including Allyn’s “outrageous” take that highly successful bloggers are “douchebags” and “fuckfaces”.
The centerpiece of his “hilariously shocking” rant focuses around David Risley and his recent video post When Comments Begin To HURT Your Blogging Success. Putting the actual issue aside, I think Allyn’s post and blog makes for a great case study (because everyone loves case studies, right?) into the field of comedy, entertainment and editorial commentary.
Why is defining the status of targets in your opinionated editorials important?
Obviously, Allyn Hane doesn’t appear to take any of this into account before recording the verbal vomit that spews from his mouth. From what I gather and perceive, his opinions are completely lost when he does nothing more than cheap shock shtick that appeals to 8th graders and those people who need to put someone else down in order to make themselves feel high and mighty.
It’s horribly unfunny. It has virtually no wit whatsoever. Allyn comes across as arrogant, full of himself, a frat-boy type who boasts about his alcohol tolerance, how great his ‘bitchin’ ride is with its new rims and generally someone who just wants attention in this blogging space to make up for the lack of it in the “real world”. (a term he uses often on his blog)
As examples in this “case study”, check out some of his past videos:
This video is where Allyn calls Problogger.com a “gay ass forum” and calls the content on ProBlogger nothing more that “bullshit fluff”. He then makes fun of a “noob” girl’s guest post there (yet says he’s not attacking her in any way) as well as one by Leo Babauta at Zen Habits – minimizing Ally’s own valid SEO viewpoints by reducing it to nearly two minutes of a horrible Indian accent in mockery of the writer’s ethnicity.
This video is where Allyn spends an inordinate amount of time making fun of commenters on another person’s blog using horribly unfunny impressions of foreign accents. He then rants on those that complain about getting MMO offers in their e-mail by communicating his message by way of a deaf, retarded person. Of course, before ending it with “quit your f’ing bitching, you dumbass!”
Now, back to Allyn’s most recent post where he calls out David Risley as well as any A-list blogger for not interacting with their readers regularly enough. He backs up a similar sentiment made by Sire at Wassup Blog on the subject and says that conversing with your potential customers is paramount – unlike Risley’s claim that interacting too much can actually hurt your business by lacking the time to create compelling content.
…building a business means building customers. REALIZE THIS: someone who takes time to comment on your “social” blog is giving you what we call a “buying sign” …meaning they are on the verge of making a purchase, all you have to do is add in a feature and a benefit (like replying to a comment on the blog) and then CLOSE!
- Allyn Hane
Taking Allyn’s viewpoint into account, I’d now like to present you with brand new edition of…
Practice What You Preach: When Hypocrisy Attacks!
In this episode, I go on the road and visit Allyn Hane’s outposts in the social media landscape. I take a look at how he conducts himself when it comes to interacting with his community, readers, followers, friends, fans and potential customers of his business endeavors.
Nearly 1500 followers @allynpaul has got there. I’m sure it would be highly beneficial to connect with these potential customers, but apparently Allyn has failed to do so. Only one @reply this past month and it’s pretty much based around a hashtag seemingly created to self-promote his beer business. The rest of Allyn’s messages are mostly self-centered in nature – either to push a new piece of content or just to talk about himself. I’m sure his 1,467 “potential customers” must really appreciate the constant lack of interaction!
Nevermind the fact Allyn’s @BigBeerBlog only has 64 followers, it’s still probably important that he connects with these “customers” on a deeper level. Hmmm… 9 tweets in nearly 4 months… and they’re virtually all pushing his own content. Oh, wait! There’s an @reply in there somewhere… it’s a late reply thanking someone for a retweet. I’m sure it was just because Allyn was concentrating more of his interactions on another platform…
I guess I was wrong. At least Allyn apologized for not conversing with his “customers” for a good whole month. Plus he shared a recommendation for a Make Money Online blogger… even though half his blog posts seem to scream “don’t listen to any of those internet marketers!”
It’s nice to see that Allyn has apologized yet again for not being responsive enough at replying to comments on his Facebook fan wall. It’s because he didn’t know how to actually find them! That makes sense… a blogger who rants about internet marketing in the landscape of social media and how it’s imperative to connect with your customers doesn’t have a clue how to do so. Nothing new here.
That’s ok, Allyn. I’m sure you were just busy working on content for your niche sites that are actually bringing in money as a business. Wait a minute… isn’t that exactly what David Risley is doing? Spending more time creating media & materials for interested customers instead of focusing on replying to comments and interacting regularly with his reader community… you know, working on the tangible assets that actually bring cash in to support the family!
I must admit though, Allyn is very good at responding to comments on his own blog. Apparently, communicating with potential “customers” only applies when they come to him. We all know that social media is all about me, me, me, right? To give him some credit, I’ve also seen him around on occasion commenting on other’s blogs… but I’m not sure how genuine they are since this SEO-proponent self to a cult-like degree actively boasts that he’s “just building backlinks, it’s the shiz!”.
To further bring out the hypocrisy in Allyn’s behavior and his recent post… he doesn’t mention that David Risley though, used Backtype to find another blogger’s post that brought up his namesake and then went there (to his “potential customers”) and got involved with the conversation. Not for backlinks. Not to pitch anything or talk about himself incessantly, but to do exactly what Allyn claims he doesn’t do – interact with the community.
Unfortunately, Allyn probably doesn’t have much experience with this since apparently no one is talking about him anywhere anyways. Maybe that’s why he needs to resort to blatantly obvious link baiting post titles and calling everyone more successful than him a “fuckface” or a “douchebag” – or making up for his own lack of talent by using immature frat-boy humor and “shock” tactics to get people to pay attention to him at all costs.
What can we all learn from this case study of Allyn Hane?
First and foremost, as I’ve said recently about how the small fry always loses – you really have to do your due diligence before slinging mud at people.
But back to the main point, you must be able to define who or what the target is and weigh that into your considerations on how to approach a piece of editorial content. Your opinion and message can be considerably skewed and taken much differently than intended solely on how you’re perceived in the presentation of it. What you think of as “funny” or “outrageous” may be thought of by readers as anywhere from offensive to completely abusive.
A-list bloggers can definitely be fair game as being targets “above” the audience, but if you’re going with a “man of the people” approach, you can’t also make fun of those who reside “below” or at the line. You must consider your relative status in comparison to the subjects at hand as well as your relative status to the audience. The direction in which the target lies in the scope of your viewpoint will determine the most effective way of getting your point across. Without keeping this in mind, it’s possible that a very interesting idea that can open up great discussion will be lost in between your poor attempts to “spice things up” or shock others.
And I think Allyn Hane definitely has some valid opinions that I happen to agree with in some capacity. I just wish he’d try to grow up with his taste in humor, either by focusing on the joke itself and making it more clever, sarcastic or subtle… or at least stop making the butt of all of his “jokes” people that are looked at below the level of him and the audience.
Are you taking the status of your targets into account before you write an opinionated editorial or humor piece?